Party City

I approached an employee I saw who didn't even return my greeting with a simple "Hi" "Hello", she just glared at me. I asked for a specific item and she tersely cut me off to say which aisle those items were in with an added patronizing tone. Showed her the specific item, which I already hadn't found in that aisle hence going to her for help, and I mentioned the website showed 20+ in stock to which she very curtly and rudely replied, "Yeah I can see that here!" on her portable machine. Wow. I was taken aback at the tone and delivery. How is a customer supposed to know that your online inventory count (specific to a store) won't match what's actually in store? When you can buy 95% of the items in this store online, wouldn't you make more of an effort to encourage (and/or pay) employees to be at the very least civil and kind to customers? I've never encountered such a hostile retail employee. I debated writing this because I thought maybe that young woman was having a bad day and didn't intend to be so venomous, but it seems to be a theme; others state similar experiences in many reviews. I ended up speaking to a nice manager to get some further guidance and that's what's keeping this review above one star. You never meet employees like that at parent company Canadian Tire- what is going on here? Party City is no longer the most prominent shop to offer helium filling since Walmart added the service and I can't recall a single employee in 25+ yrs of shopping there being anything but friendly and courteous.

Extremely disappointed with the customer service experience today. Picked up six balloons for my nephew’s birthday party, and within an hour, three of them had already popped. When I called the store, I was told that because they were “outside character balloons,” I’d have to pay for the helium again. We also didn’t receive our bag with the order to which we paid for. I asked if they could make an exception and simply re-inflate three balloons as a courtesy, especially with the party about to start, but they refused. I then spoke with the manager, Maddie, whose customer service was equally disappointing. She reiterated that it was “company policy” and basically told us we were out of luck. After years of shopping here, this experience has left a really bad impression. We won’t be returning. A total waste of money and a very frustrating situation. Thank you for nothing.

Very disappointed with my experience at Party City. I purchased balloons this evening for a first birthday party tomorrow, and three of them have already popped within hours of purchase. I tried calling the store five times to address the issue, but no one answered. When you’re preparing for a child’s special milestone, this kind of poor quality and lack of customer service is extremely frustrating. I expected better.

Very poor customer service. No warmth by either of the two employees last night. On the 1st occasion I was told there would be a wait of 15 minutes for balloons. I had somewhere to be so returned 1 hour later. I selected the balloons and stood by the till. The one man said to me ‘you know you only have 15 minutes to choose’ as I had the balloons in my hand ready to pay. I appreciate the store was closing in 20 minutes but there was no need for this comment. I paid for the balloons. The balloons were very much overfilled, they weren’t matched to the same height (number balloons) and large amounts of ribbon was just left dangling (no attention to detail at all) - I the customer had to do this when I arrived home. I spent $40 on these balloons and for that price I expect the above to have been done to a much higher standard. The balloons lasted all of about 2 hours as they were hyper-inflated. Both of them burst. All I have to say is the employees showed no warmth at all and I sincerely wish I did not spend my money here. Poor store, poor quality products and no attention to detail. Will not be coming back & would rather spend my money anywhere else.

Came to the store to get all stuff for my daughter's birthday that's tomorrow. Got ton of stuff which among was a number balloon. About twenty minutes into drive (balloons were taken out of the travel bag as advised by one or the employees) I noticed number 4 balloon was not fully blown. Which is okay, it's a birthday balloon and party is tomorrow. Only for the same balloon to pop in the car, scaring my child. Not sure what was worse. It popping 20 minutes in or my daughter (the bday girl) being traumatized as it was next to her. Once she was calm and relaxed I called the store asking IF POSSIBLE, because the weather is horrible for me to drive back from Hamilton to Burlington as it was ice pallets if they can keep the store credit for just the balloon, as I will be coming back in May for my son's birthday party and I can get his balloon then amongst rest of his decoration. After being passed through 3 different girls (who were all polite) I got an older employee (Who's name is Karen) who was very patronising, told me they can't do that, may is a long time away and she can't keep a track of that, she may not even be there on May. Which, okay I understand it may not be doable but they could have taken my name and number and in good customer service relation told me when I do come back they can see what they can do. Also while I was AT the store ...she kept patronizing a young girl working there to be fast and she'll make her work faster all with that patronizing laughter ...then kept blowing balloons that were popping and scaring my daughter who's sensitive to loud noises and as I was waiting for the girl to pack my balloons I asked Karen if she could please stop blowing the balloons just 20 seconds so we can leave. She looked at me with a laughable face and said I can move away and wait at the exit if it bugs me and continued to blow the balloon. I honestly don't know who hired her. She's an awful employee and I feel so bad for the young girls working there.